FAQ

Who is SeaPort Web Design, LLC?

25 years ago, two independent business owners met while working on separate projects for the same client. Very quickly they became great friends and decided if they ever had a chance to create a business together, they would.

When the time came to name the joint business venture the decision was pretty easy. With one living in Seattle, WA and the other living in Portland, OR — SeaPort Web Design, LLC was born.

Of course, these days with the internet available just about everywhere you'll find SeaPort Web Design contributors anywhere from Seattle to Portland to Boise to Cheyenne to Melbourne, Australia to Milan and Florence, Italy.

What kind of domain is included in your annual plans?

Any non-premium, general Top Level Domain that is available! If you already have a domain, but no website, we can still host your website.

C'mon, is this for real?

Yes, it is! You can get started today for as little as $77.78.

I don't want you to host 1 of my websites, I want you to host 50 of them! Can I get a discount?

You sure can!

Contact us for multiple website development discounts.

How long of a time period am I committed for?

If you pay up-front, you're agreeing to a year. If you pick one of the monthly plans, you're agreeing to give us either 12 or 18 months to host your website.

Honestly, we think you'll never want to leave.

My time commitment is up and I'm thrilled! Now what?

Told ya so! Seriously, we're thrilled that you're thrilled. If you'd like us to continue providing the great service you've grown accustomed to, you have the following options:

PRICING TABLE COMING SOON!

Let's keep the good times rolling!

My time commitment is up and I'm not happy. Now what?

Truly, we're sorry to see you go. We'll do a complete backup of your website and deliver it to anyone you direct us to. We'll even make ourselves available to them for a period of 30 days to answer any questions they might have as you get your website settled with your new hosting company.

I thought the grass was greener elsewhere and now I'm miserable! Can I come back?

Please do! We'd love to have you back in the family. You have the following options for returning:

PRICING TABLE COMING SOON!

C'mon back. We missed you!

I already have a website but I want you to host it. Can you help?

Absolutely! But you should know that we work with WordPress websites exclusively. If your website isn't a WordPress site, we'd be happy to quote you a price to rewrite it for you. If your website is a WordPress site, we'll need to do an audit of your site to determine what tools were used to create it. If everything is up to date, and we have all the tools in-house, you have the following options for moving forward with us:

PRICING TABLE COMING SOON!

If your website tools are outdated, heavily modified, or ones we have to license specifically for you, we'll quote you a price.

Our goal will be to get your site up to date, using the latest versions of the best tools. We want to be able to grow your website as your needs grow.

Is my credit card safe with you?

Absolutely! We never store any of your credit card details on our website. In the unlikely event that we're hacked, the hackers can't use what they can't find. And they can't find what doesn't exist.

What info of mine do you retain?

We keep your first and last names, your email address and your phone number if you provide it. That's it!

I don't want you to host my website, but can you pretty it up?

Absolutely! But to be honest, we think you're giving up a lot to stay with your current hosting plan. Take a look at the table below for a price and feature comparison between joining the SeaPort Web Design, LLC family or staying with your current host:

PRICING TABLE COMING SOON!

After reading all that, if you really want to stay with your current host, we'd still love to pretty up your website — but we're scratching our heads a bit.

If I want to leave my current host and join the SeaPort Web Design, LLC family can you help?

It depends on your host, the plan you're on and how long your time commitment with them is. Basically, the best time to do this is just before your next renewal period. You should start investigating the process about 60 days before you renew. If you're planning on doing this, you'll want to log into your current hosting account and disable any kind of auto-renewal function that's active. This will stop the current host from billing you if life keeps you busy and the date slips past you.

Does SeaPort Web Design, LLC have its own hardware?

No. We are affiliated with A2Hosting.com and Bluehost.com. They've been providing world-class hardware, software and tech support to companies like ours for years and years. With them behind us, we're able to confidently provide our customers with superior add-on services.

What happens to my website if SeaPort Web Design, LLC closes its doors?

On the day that SeaPort Web Design, LLC decides to announce that we're closing our doors, an email will be sent out to all current customers explaining our intent. We immediately will make available to you a copy of the most recent backup of your website that we have. We will keep our door open for a minimum of 30 day after our announcement so that current customers can have their questions about their website answered.

What kind of content is allowed?

Basically we're a live-and-let-live group of folks. However, if your message isn't ‘web friendly' and inclusive, please look elsewhere for your web needs.

What if I go over my 1-hour per month of custom content updates?

First of all, we calculate billable time in 30-minute windows. So it behoves you to bring two, or three, or four things for us to do at once.

For example, don't ask us to change the word ‘the' to ‘a', and be done with it. Ask us to make that edit, and then create a new simple form, and then add 3 new testimonials for the wonderful services you're providing to your clients.

If you need updates that go beyond your monthly hour allotment, we'll send you an estimate for the time and costs involved. If you approve the estimate, we'll turn it into an invoice and bill you. Once you've funded the invoice, we'll jump right on the project.